Right of Withdrawal

Under current regulations, customers have the right to withdraw from the purchase within 14 days from the date of receipt of the products, without the need to provide any reasons.

Method of Exercise of Withdrawal

To exercise the right of withdrawal, the customer must send a written notice by email present on our website, indicating: The order number The product or products for which you intend to exercise withdrawal Your personal data

Conditions for reimbursement

The product must be returned undamaged, in its original packaging, complete with any accessories and user manuals, with no signs of use or damage.

Refund

Refunds will be made within 14 days of receipt of the returned merchandise, using the same method of payment chosen by the customer when ordering, unless otherwise agreed between the parties.

Warning:

We will not refund products that are found to have been handled or used.Open packages cannot be replaced.Some categories of products are excluded from the right of withdrawal (seeds,vaporizers, cosmetics) because the characteristics or freshness of the products may have been altered.